Managed Services

Your operation never rests.
Neither do we.

We operate, monitor and maintain your infrastructure with guaranteed SLAs. AWS-certified engineers available when you need them.

View support plans ← All services
Specialties

What does Managed Services include?

Continuous operation, not reactive support when the fire is already burning.

L1 / L2 / L3 Support

First contact, analysis and deep resolution. Every ticket documented, with SLA per severity and structured escalation without bottlenecks.

Ticket managementSLA by severityEscalationDocumentation
24 / 7 Monitoring

Complete observability of your infrastructure. CloudWatch, Grafana and PagerDuty configured to detect problems before they impact end users.

CloudWatchGrafanaPagerDutyProactive alerts
Cloud Operations

Continuous operation of your AWS platform. Patching, auto scaling, cost optimization and change management with risk control.

PatchingAuto scalingFinOpsChange management
Incident Response

On-call with certified engineers. Living runbooks for every critical scenario, documented postmortem analysis and improvement plans after each event.

On-callRunbooksPostmortemRCA
Preventive Maintenance

Capacity planning, security updates and periodic architecture reviews. We prevent problems instead of just resolving them.

Capacity planningSecurity patchesPeriodic reviews
SLA Management & Reporting

Availability dashboards, response times and operational metrics. Monthly client reviews to ensure agreements are met.

Uptime reportingKPI dashboardsMonthly reviews
Difference

Why trust your operations to Apolo

Proactive, not reactive Our model doesn't wait for incidents to arrive. We monitor patterns, review capacity and update configurations before the problem exists.
SLA guaranteed by contract, not by promise Every service level agreement is in writing with real penalties. We don't sell 'we'll do our best' — we commit to specifics.
Direct access to the engineer, no helpdesk layers Your team speaks with the person who knows your infrastructure. No first-level scripts, no tickets disappearing into a queue.
Reduced MTTR with living runbooks We document every critical scenario before it occurs. When there is an incident, resolution time is measured in minutes, not hours.

Does your operation deserve more than a generic support plan?

Tell us how your infrastructure operates today. We design a tailored managed services plan.

Talk to the team